OUR COMMITMENT TO YOU

• Being fair to those who rely on our services.
• Being efficient and professional in our services.
• Being helpful and courteous at all times.
• Being accountable for what we do.

OUR CORE VALUES

With you as our customer, we endeavour to practise the following core values:

• Integrity:we are guided by the highest standards of professional ethics.
• Innovativeness: we are always looking for new ways to do things better.
• Quality:we are result-oriented and committed to provide the best services to our customers.
• Teamwork:we foster teamwork and the sharing of information and resources.
• Timeliness:we are responsive and strive to meet targets.

WHAT WE EXPECT FROM YOU

• Always be courteous to our staff.
• Give us accurate information, fill in the forms correctly and submit all supporting documents.
• Inform us of any change in address, or any other relevant information.
• Seek advice from us if you are in doubt about how to fill in application forms .